UX Designer
Sr. Consultant, User Experience Toronto, ON, Canadá We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit Job Description You’ll be part of the Frontline Technology Strategy (UX) team responsible for conceptualizing and designing UX for employee-facing software applications, by partnering with other units across the bank to build complicated banking systems, impacting 40,000 employees. You’ll provide sophisticated analysis and design direction for complex user experience tasks on multiple types of applications. You’ll consult directly with business and project teams, to recommend solutions. You’ll support the business through UX consultation with various levels of management, including the executive level. Your first assignment is to lead the UX research, analysis, design, prototyping and user testing for our transformational project. As a highly skilled leader in the User Experience discipline, you’ll play a key role in re-imagining the future of CIBC’s employee and customer experience. How You’ll Succeed Strategic Thinking – Take a holistic view to all tasks and understand short and long term impact of design decisions. You provide insights by spending time with frontline employees to understand how they execute their goals with the software tools provided, and provide design direction that will enhance the employee and customer experience while meeting business objectives. You get buy-in from stakeholders by making recommendations based on CIBC’s vision, business needs and objectives, industry trends, competitive landscape and metrics. Co-create and prototype – You’ll host interactive ideation and co-creation workshops with clients and employees to develop a vision for future experiences. You’ll conceptualize, build, test and refine low- to medium-fidelity prototypes, such as sketches, storyboards, digital wireframes, physical spaces and face-to-face conversations, that demonstrate possible solutions and service experiences. You’ll design testing and feedback mechanisms to measure results and the effect they have on the bank. Consulting - Plan, coordinate, and present usability studies across multiple projects and be accountable for disseminating the findings to the entire UX team, and to various stakeholder, business and technology partners. Work directly with the Director of UX, and the other UX manager(s), to create user experience solutions based on an understanding of business, human factors, and technology requirements and implications. Introduce user experience best practices and design system guidelines that can be applied across applications. Relationship Management - Liaise with business partners, including vendor consultants, product groups, support teams, change management team and work closely with other UX designers to ensure visual and interaction consistency across products and platforms. Direct working experience with Salesforce Lightning platform and Saleforce Trailblazer community is an asset. Who You Are You demonstrate expert-level experience in prototyping and documentation tools such as Axure, Adobe Creative Cloud, Sketch/InVision, Figma, etc. You have 8+ years’ experience working on UX projects for software applications. You have 5+ years’ experience leading projects through design and research. You have knowledge of HCI principles, responsive design, design systems, accessibility, user research techniques and usability testing. You understand technology issues and the implications on client experience, including cross-platform issues, cross-browser issues, Content Management Systems, portals, legacy systems, and middleware. You understand Digital business issues including financial services delivery, digital marketing techniques, privacy issues, legal issues and third party solutions. You understand creative design, including branding, graphic design, typography and marketing, and business requirements definition, and software development lifecycle methodologies. Experience with Agile methodologies and Service Design are an asset. You have a degree/diploma in Computer science, Engineering, Industrial/Graphics Design, Business, Information Studies, Cognitive Psychology or related fields. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will: Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning and comprehensive product training Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location Toronto-81 Bay, 23rd Floor Employment Type Regular Weekly Hours 37.5 Skills
Incluído em
Nov 14, 2021 6:51 PM
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