UX Writer
UX Content Strategist Chicago (Remote eligible), Illinois is a full-service digital consultancy that designs and develops solutions for healthcare, higher education, technology, and public sector clients using Drupal and other open source technologies. We are consultants for complex digital systems who specialize in working with organizations at all stages of their digital transformation. We combine our expertise with theirs to help solve complex problems using an agile approach. Founded in 1996, Palantir is a certified woman-owned small business headquartered near Chicago, Illinois, with a distributed team spread across 16 states and the District of Columbia. We have been a remote-first company since 2015, and our remote work process allows us to successfully collaborate with our clients wherever they are. Our flexible workplace environment is designed to support different people’s working styles and needs. To learn more about Palantir: culture benefits About the position This is a position for an experienced UX strategist who has a knack for helping clients with content. We’re looking for someone who creates connections between content, design, data and business goals. This often involves coaching the client on UX best practices as well as how to write for the web. We recognize that content continues to be an area where our clients need help. So a key part of this role is to mentor client teams to become better at writing for the web, and writing for the user. Please note: We are not looking for someone to write content for our clients. We are also not looking for someone to help our client with grammar. The ideal candidate will understand design systems and will work to empower clients to think about their content as a system when crafting their websites. This person is also curious and constantly exploring better ways to solve problems. If the client’s content problem has not been solved, we want someone who will continue to explore better ways to tackle it. The position is senior level. The candidate will be expected to run projects as a practice leader within a project team and may, at times, serve as a product owner. Our typical web projects require a strategist to design and execute research plans. All recommendations to our clients are rooted in data as well as experience. On a typical project, you might spend about 65% of time dedicated to UX strategy and 35% of time dedicated to content strategy. This role is for you if you are a critical thinker, an empathetic communicator, and detail-oriented person committed to delivering great work. Examples of UX tasks Run discovery meetings with clients (identify goals, interview stakeholders, create alignment internally and externally) Conduct user research (competitive analysis, usability testing, other qualitative and quantitative methods) Analytics research Collaborate with design and engineering teams to define page goals, user flows, and components that will be used sitewide Identify and prioritize user groups and their top tasks Connect the business goals with the site structure and the user needs Present and solicit feedback from clients Create taxonomies and site information architecture Examples of content strategy tasks Create content inventories and conduct content audits User test current content to gauge effectiveness Coach clients on how to write for the web Create examples pages that show best practices for creating content content Create editorial guidelines for site components Advise clients on how to edit content to center the user by writing in plain language, with minimal jargon Preferred Qualifications Demonstrable examples of UX strategy on a range of projects that: Include a variety of end-user base sizes Encompass both front-end audiences and authoring experiences Experience working in Agile, self-organizing teams Self-directed and able to co-create with a self-organizing team Excellent client relationship and team-building skills Can present and advocate for their strategy work to peers and executive-level stakeholders. Gathers actionable feedback Able to evaluate content effectiveness Curious. Able to say, “I don’t know, but I’ll figure it out," and then make it happen During your first year, your accomplishments might includeFirst 3 months Developing and implementing strategy for 1-2 client engagements Connecting business goals to user interactions, content strategy, and information architecture Contributing ideas to the UX team about improving our work processes Receiving coaching and feedback on your projects from your colleagues Learning the technical strengths and constraints of our preferred technology solutions Facilitating discovery-phase workshops and activities Creating a variety of UX strategy assets such as: Content inventories, site maps, and content models Stakeholder interview scripts Usability testing plans and scripts for a project Content audits Reports from site-usage platforms like Hotjar, Google Analytics First 6 months Running research for projects: designing the approach, conducting analysis, making recommendations Coaching clients on their content strategy Most likely will have completed 1-2 client engagements First year Increasing our UX strategy practice toolkit Working with a range of UX tools used by the strategy team Being a co-creator of UX approaches for clients Most likely will have completed 4-6 client engagements is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To apply, please submit a resume, cover letter, and any links to project work through this site no later than Friday, December 3, 2021. Incomplete applications will not be considered. Important request for our application process As part of our initial application process, we request that you remove any personally identifiable information before uploading your resume and cover letter. Our purpose with this request is to reduce unconscious biases. Please keep personally identifiable information limited to the fields you're asked to complete on the screens in this site (BambooHR). Identifiable characteristics to remove from your resume and cover letter: - Replace your name with your initials - Update your address to city and state only - Remove email address - Remove the name of colleges and universities - If you have a connection with a current or former Palantiri, please wait until later in the process to share your connection Palantir has an established pay scale that is Midwest competitive and provides equal pay for equal responsibilities by level. Applicants must be located in and legally able to work in the United States. No recruiters please. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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Nov 24, 2021 6:04 PM
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