UX Writer
Senior Content Designer ServiceNow Toronto, ON Remoto Sobre a vaga Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.® We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Job Description The Team The Customer and Partner Leading Practices team at ServiceNow provides prescriptive guidance to help customers achieve their business outcomes, and to enable our partners to accelerate customer success. As part of the Leading Practices team, you will work to drive adoption, value realization, and customer satisfaction with ServiceNow, and ultimately help our customers accelerate their digital transformations. The Role The Senior Content Designer will report to the Content Production and Operations Director and will be responsible for designing leading practice content through innovative cutting edge technologies. Your role will be to conduct user research, leverage design thinking and user journey mapping to create an exceptional user experience. You will be working with the Leading Practices Content Strategist and the Content Production and Operations teams to design and develop multi media content to support the ecosystem with the implementation of ServiceNow products, implementation methodology practices and implementation leading practices to drive customer value. You will be viewed as the Design expert for all Leading Practice Content. You will define the best methods of communication form factors, leveraging multiple media platforms to ensure the content is consumable and formatted to provide the best user experience. You will be knowledgeable and have demonstrated expertise in communicating content to different types of consumers driving an increase in customer success. What You Get To Do In This Role Pioneer industry leading, innovative content leveraging cutting edge technologies Develop post sales, compelling form factors aligning to the Content Architecture Redesign the current Content form factors to be innovative and consumable Design the method for the dissemination of Content Provide leadership, consultative services, and act as a liaison with cross-functional work teams, key stakeholders and subject matter experts to develop the Content Design Strategy Align form factors across multiple content areas to provide a consistent end user experience Define metrics and measurements to identify the usability and consumption of the content Collaborate with cross functional teams to identify and leverage content delivery channels Qualifications In order to be successful in this role, we need someone who has: 10+ years content design and strategy experience Worked successfully in a cloud-based product organization and/or function. Operates with a high performance, growth-mindset attitude that results in flexibility, creativity, and wiliness to work independently by displaying dependability and accountability of meeting deadlines and contributing to problem solving. Utilizes effective project management techniques to organize projects and to ensure quality. Communicates to stakeholders and team members with articulate and detailed presentations and ability to effectively lead productive meetings. Demonstrates strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint. Demonstrates working knowledge of technologies, such as authoring tools (e.g. Articulate 360, Rise, Captivate) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow). Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. Work personas Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required In Office A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role. Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment. Remote A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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Dec 9, 2021 3:16 PM
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