YEGO

Cargo
UX Research
Descrição
Sobre a vaga About the role As a UX Researcher, you'll work in the Product team to identify ways to optimize the Customer Experience across our apps. You will play a key role in the product lifecycle in identifying customer motivations and unmet needs for our current and future customers. You will also be involved in optimizing and improving internal processes that have a direct impact on internal teams but also our riders. We are looking for someone independent, team-player, with great communication and observation skills. Your day-to-day at Yego Conduct user research across our mobile and web products to help better understand customer expectations, needs, and motivations Work closely with the product team, as well as other departments (mainly marketing), to identify important research questions, Work cross-functionally with many stakeholders including product management, data science, engineering, and marketing, Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions, Synthesize qualitative and mixed methods - interviews, surveys, online platform tools, focus groups, review analysis, ethnographic studies - into well-founded conclusions and proposals Generate insights that both fuel ideation and evaluate designs, Ability to ask, as well as answer, meaningful and impactful questions, Communicate and document findings and recommendations written or presentation style to peers and stakeholders, Preferred qualifications Bachelor in Human-Computer Interaction, Information Science, Psychology, or Social Science 3 or more years of experience with research applied to mobile and web products Excellent spoken and written English; Spanish is nice to have Knowledge of qualitative, quantitative, and user-centered design methods Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings Flexible, proactive, and resourceful, Perks Participating in changing mobility for good into a cool, hassle-free, and environmentally-friendly experience with passionate people to work on the same goal Unlimited use of YEGO vehicles Private Health Insurance Gym membership discounts Flexible spending plan Flexible working hours and remote working conditions Individual annual budget for training & development
Incluído em
Nov 13, 2021 3:05 PM
Localização
Exterior
Nível e contratação
PlenoSênior
Patrocínio