SMG – Service Management Group is looking for a Junior UX Writer! SMG is looking for a Junior UX Writer with an interest in Content Design to support our busy UX team. If you’re a dynamic, positive individual looking for a fully remote career opportunity in a fun industry with a growing business, we want you to join our team! As a member of the UX Team, you’ll partner with Research, Product, and Technology teams to create consistent, conversational, and practical in-product copy across the customer journey. This is what you will be doing: • Write and edit UI copy for product flows, interfaces, and communications like error messages, notifications, onboarding emails, and newsletters. • Maintain UX Writing documentation and perform audits to keep things organized. • Learn how to design and iteratively test copy that helps users and teams meet their goals. • Collaborate with peers across teams including Design, Research, Client Insights, and Product, throughout the product development lifecycle. • Learn about writing and design principles and how to apply them to customer messaging. • Maintain content guidelines, tone-of-voice, and related assets and become an advocate for teaching others. • Learn about accessibility principles and guidelines and how to apply them to writing. • Support the adoption of UX Writing/Content Design across SMG by demonstrating impact. You are a perfect match for this role if you have: • 1+ year of UX Writing/Content Design or related experience • A portfolio showing examples of your writing or content design experience • Excellent writing and communication skills • Some familiarity with user experience principles and practices • Some experience working with cross-disciplinary teams • Some knowledge of accessibility requirements Nice to have but not required: • A formal study in English, Content Design, UX Writing, or Communications • Some experience using Figma What we offer to our talent: • This is a fully remote, permanent, full-time position. You can work from anywhere. • Unlimited paid leave and 14 weeks of paid parental leave offered to all our associates globally. • Ample opportunities to learn and grow. • Diverse, experienced, and friendly team which will welcome you, support you and challenge you. • We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.
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